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Contact Us

We’re here to help.

Whether you need help with an order, have a question about our products, or need to cancel a subscription, our support team is ready to assist. The fastest way to reach us is by email — we respond within 1–3 business days.

Email Support

Email us at any time. This is the fastest and most reliable way to reach our team:

Support Hours

Our support team operates Monday through Friday. Emails are monitored during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM Mountain Time (MT)
  • Saturday & Sunday: Closed — emails received over the weekend are answered first thing Monday morning
  • U.S. Federal Holidays: Closed — see posted closures on our website

Orders placed over weekends or holidays are processed and shipped the next business day.

Liberty Ark Customer Service 1-888-300-3631 (toll-free) Monday – Friday: 9:00 AM – 5:00 PM Mountain Time (MT) If you reach our voicemail, please leave your name, order number, and a callback number — we return all messages within one business day

Common Requests

To help us resolve your request faster, please include the following in your email:

  • Order-related questions (shipping, tracking, order changes, refunds) — include your order number and the email address used at checkout.
  • Subscription changes (pause, skip a month, cancel the Survival Wellness Box) — include the email address on your subscription. Cancellations take effect before the next billing cycle when received in time.
  • Refund requests — see our Refund Policy for details on our 60-day money-back guarantee. Include your order number and reason for the refund.
  • Product questions — include the product name and any specific details about your question. We are not able to provide personalized medical advice — please consult your healthcare provider for that.

Mailing Address

For correspondence by postal mail:

Dark Magus, LLC

30 N Gould St. Ste N

Sheridan, WY 82801

United States

Note: please do not ship returns to this address without first contacting support. For return instructions, email support@libertyarksurvival.com.

 Liberty Ark Customer Service 1-888-300-3631 (toll-free) Monday – Friday: 9:00 AM – 5:00 PM Mountain Time (MT) If you reach our voicemail, please leave your name, order number, and a callback number — we return all messages within one business day.

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